Ebin Tech
Custom AI agents

Custom AI agents that work for your business

An AI agent is software that can understand a request, decide what to do and take actions in your tools, such as answering a customer, creating a booking, drafting an invoice or updating a CRM. Ebin Tech builds custom AI agents for business with clear permissions, activity logs and handoff to a person.

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Receptionist smiling at a patient while a laptop shows an assistant at work
Front desk executive with a headset taking a call
Task doneAsked a person to approveEvery step logged
Acts in
WhatsApp, calls, CRM, accounts, calendar, sheets
Guardrails
Limited permissions and approvals
Visibility
Every action logged and reviewable
Handoff
A person can take over at any point
What is included

What Custom AI agents includes

01

Customer support agent

Answers from your approved information and escalates the rest.

03

Booking agent

Handles appointments and reschedules across channels.

06

Reporting agent

Collects numbers and sends the owner a clear summary.

What makes an agent different from a chatbot

A chatbot replies. An agent also acts: it can look up a record, create an entry, schedule a visit or send a document. That makes it far more useful, and it is why we add permissions, limits and logs.

How we build agents safely

Automation flow from a WhatsApp enquiry to an AI reply, CRM, invoice and owner report
  • A narrow job description for each agent
  • Access only to the data and tools it needs
  • Approved knowledge it can answer from
  • Approval steps for sensitive actions such as refunds or discounts
  • Confidence checks so the agent asks a person when unsure
  • Logs of conversations and actions for review

Understanding many languages

Where an agent needs to decide quickly what a message is about, for example billing, a complaint or an urgent request, we add a classification step with a confidence threshold. When confidence is low, the agent hands the conversation to a person.

Start with one agent

AI assistant chat booking an appointment, with a voice agent and connected tools

We recommend starting with one valuable, well-defined task, proving it, and then adding more. Agents can run on top of your custom software so they work with real records, not copies.

Who this is for

  • Clinics
  • Real estate
  • Retail
  • Manufacturing
  • Education
  • Finance
  • Hospitality
  • Services
How it works

From first call to a working system.

  1. 01

    Map the workflow

    We write down each step of the process you want automated and where people lose time today.

  2. 02

    Design the rules

    We define triggers, replies, approvals and when a person must step in.

  3. 03

    Build and connect

    We connect your forms, CRM, accounts, WhatsApp, phone or SMS provider and build the flows.

  4. 04

    Test with real cases

    We run real examples, tune the wording and check the edge cases before going live.

  5. 05

    Monitor and improve

    We watch logs and outcomes and keep improving the flow every month.

Custom AI agents: frequently asked questions

An AI agent for business is software that understands requests in natural language and performs tasks across your tools, such as answering customers, booking appointments, preparing invoices and updating records, within limits you set.

Related pages and guides

Direct engagement

Need Custom AI agents?

Tell us how your business works today. We will suggest what to build, what to automate first and what it will take.

We also build custom software and AI automation for your business.

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