Why WhatsApp is the best channel for Indian businesses
Customers already use WhatsApp every day. They expect quick answers, and they would rather message than fill a form or wait on hold. Automating the first reply and the routine steps means no enquiry sits unanswered overnight.
What we automate on WhatsApp
- A welcome menu with services, prices, location and opening hours
- Enquiry forms inside chat that save answers to your CRM
- Appointment booking with confirmations and reminders
- Product catalogues and order status updates
- Invoices, payment links and due date reminders
- Feedback requests and review links after service
- Broadcasts to customers who have opted in
Doing it properly: consent and templates
WhatsApp expects businesses to message only people who have agreed to hear from them. Messages sent outside the 24-hour customer service window use pre-approved templates. We set up opt-in collection and templates so your account stays healthy and customers are not annoyed.
Understanding messages in many languages
Customers write in English, Hindi, Telugu and mixed languages. We write flows in the languages your customers use and route each message, such as a refund request, an appointment or a complaint, to the right place or the right person.