What is DLT and do I need it?

DLT is the registration system Indian telecom operators use for commercial SMS. Businesses register their entity, sender header and message templates before sending, and messages that do not match are blocked.

Can SMS be triggered from my existing software?

Yes. We connect through the software's API or export, and for software we build ourselves the integration is built in.

Is SMS better than WhatsApp?

Neither is always better. SMS is universal and ideal for OTPs and alerts. WhatsApp supports rich conversations. Many businesses use both.

Can customers opt out?

Yes. We handle opt-out requests and keep logs so you respect customer preferences.

SMS automation

SMS automation software for alerts, reminders and offers

SMS automation sends text messages automatically when something happens in your business: an order is placed, an appointment is near, a payment is due or an offer goes live. Ebin Tech builds SMS automation connected to your software and CRM, set up on a compliant provider with the templates and sender details Indian rules require.

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Woman checking a text message on her phone on a Hyderabad street

Shopkeeper handing a printed slip to a customer

Reminder sentTemplate approvedDelivered

Sends: OTPs, alerts, reminders, offers
Triggered by: Orders, bookings, payments, dates, CRM stages
Rules: DLT registration, sender ID and templates
Reports: Delivery status for every message

What is included

What SMS automation includes

Transactional messages

OTPs, order and payment confirmations delivered instantly.

Reminders

Appointment, renewal and due date reminders before they are missed.

Promotional campaigns

Offers to customers who agreed to receive them.

Two-way flows

Handle replies such as YES to confirm.

Delivery reports

See what was delivered and what failed.

Fallback to WhatsApp

Use SMS where WhatsApp is not available.

Learn more

Where SMS still works best

SMS reaches every phone without an app or data connection. It is the most reliable channel for OTPs, delivery alerts and time-critical reminders, and it works alongside WhatsApp rather than replacing it.

What we set up

Automation flow from a WhatsApp enquiry to an AI reply, CRM, invoice and owner report

Triggers from your billing, booking, order or CRM system
Message templates for each event, with variables for name, date and amount
Scheduling, retries and quiet hours
Opt-out handling and message logs
A dashboard with delivery and failure reports

Staying compliant in India

Commercial SMS in India is regulated. Senders register their entity, headers and message templates on a DLT platform through their provider. We choose a compliant provider, help you prepare the registration details and build messages around approved templates so they are delivered.

Who this is for

Clinics
Schools and coaching
Retail
E-commerce
Finance and insurance
Logistics
Manufacturers
Services

How it works

From first call to a working system.

Map the workflow

We write down each step of the process you want automated and where people lose time today.

Design the rules

We define triggers, replies, approvals and when a person must step in.

Build and connect

We connect your forms, CRM, accounts, WhatsApp, phone or SMS provider and build the flows.

Test with real cases

We run real examples, tune the wording and check the edge cases before going live.

Monitor and improve

We watch logs and outcomes and keep improving the flow every month.

SMS automation: frequently asked questions

SMS automation is sending text messages automatically based on triggers such as an order, a payment or a date, using templates and your customer data, without anyone sending each message by hand.

Direct engagement

Need SMS automation?

Get a free consultation

Tell us how your business works today. We will suggest what to build, what to automate first and what it will take.

We also build custom software and AI automation for your business.

Call WhatsApp SMS

info@ebintech.in