Digital marketing retainers
- Monthly fees are paid in advance for the month. You can cancel by giving the written notice period stated in your quotation
- We refund fees only for a period in which we have not started work
- Advertising budgets are paid to Google, Meta and other platforms and cannot be refunded by us
Websites, creative work and custom software
- If you cancel before we start, we refund the advance less any non-refundable third-party costs we have paid
- After work starts, you pay for the work completed up to the date of cancellation
- Once a milestone is delivered and accepted, it is not refundable. Defects are fixed under the warranty stated in your quotation
Lifetime software and printers
- Printers and supplies are covered by the manufacturer's warranty. If an item is faulty on arrival, tell us within 7 days and we will arrange a replacement or repair
- Paper rolls and tags supplied under the lifetime offer have no cash value and are not refundable
- After go-live and acceptance, software purchases are final, and defects are fixed under the warranty stated in your quotation
How to ask for a refund
Email info@ebintech.in with your name, the invoice number and the reason. We review your request within 5 working days. If approved, we pay the refund to the original payment method within 10 working days.
Failed or disputed payments
If a payment fails but your account is charged, contact us with the transaction details and we will help you trace it. Please contact us before raising a chargeback so we can resolve the issue quickly.